Terms & Conditions

By registering for a customer account, signing in, using our customer portal, or receiving services from Meow Mi Laundry Express (operating as Laundry Express), you agree to these Terms and Conditions and our Privacy Policy.

If you do not agree, please do not register or use our digital services. You may still inquire about services in person at either of our stores. Locations marked coming soon will accept in-person inquiries when they open.

Meow Mi Laundry Express, operating as Laundry Express, provides laundry services including wash, dry, fold, and related offerings at our stores in Lapu-Lapu, Cebu, Philippines: Meow Mi Laundry Express (open) at Block 1, unit 1, Anami Homes Mactan, Anami shophouse, Basak-Sudtunggan Rd, Basak, Lapu-Lapu, 6015 Cebu; Meow Meow Laundry Express (coming soon) at Door E-2, Ground Floor, EPJ BUILDING, Basak-Marigondon Rd, Basak, Lapu-Lapu, 6016 Cebu.

Our website and customer portal let you register, sign in, view loyalty rewards, and review your transaction history labeled by store. Orders and reward redemptions are placed at either store counter.

Prices and availability are subject to the in-store service catalogue at the location you visit.

You must provide accurate information when registering, including a valid Philippine mobile number that you control.

One account per mobile number. The same account works at all Laundry Express locations. Your nearest or home store is a preference for reviews and pickup defaults; it does not create a second identity.

You are responsible for keeping access to your phone secure, since we use SMS one-time passwords (OTP) to verify your identity.

You must accept these Terms and our Privacy Policy at registration. We record the date and version of your acceptance.

Staff may also register customers at the counter on your behalf after confirming you agree to these terms.

Eligible customers earn loyalty points on qualifying loads according to our published program rules (see our FAQ and in-store notices). This is one platform-wide program.

By default, points are awarded when an order reaches the folded-and-completed (ready for pickup) status, unless program settings specify otherwise.

Qualifying loads at either store add to the same point balance. When you reach the required point threshold, you earn a personal reward credit redeemable at either counter for a qualifying free reward, subject to available reward services.

Loyalty rules, point thresholds, and qualifying services may be updated. Material changes will be reflected in these terms, our FAQ, or in-store notices.

Points and reward credits have no cash value, are non-transferable, and may not be exchanged for money.

If you refer friends using your mobile number, you may earn referral cycle points when they complete qualifying loads, subject to program rules, regardless of which location they use.

Referrers must be registered, active customers who meet eligibility requirements (including having completed at least one qualifying load at any of our locations).

Referral rewards, cycle thresholds, and per-friend limits are set in our published program rules and may change. Abuse, self-referral, or fraudulent activity may result in forfeiture of rewards and account suspension.

Referral relationships may be locked after program rules apply. Changes to referrers may require staff assistance at either counter.

Payment for laundry services is made in person at the store that fulfills the order. We record the payment method and status in our system but do not process online payments through GCash, Maya, or card networks.

Portal order requests indicate your intent to use a service and include your chosen pickup store. Final pricing, discounts, and payment are confirmed at that store's counter when you drop off your laundry.

You are responsible for checking your items at drop-off and pickup. Please inform staff of any special care instructions.

By registering, you consent to receive transactional SMS messages including OTP codes, order updates, and reward notifications.

You may optionally enable Web Push notifications in the customer portal for order updates (confirmed and ready for pickup) on supported devices. SMS still sends when Web Push is enabled.

SMS delivery depends on your mobile carrier and network. We are not responsible for delays or failures caused by carriers or incorrect mobile numbers.

Message frequency varies based on your account activity.

We may suspend or deactivate accounts that violate these terms, provide false information, abuse loyalty or referral programs, or engage in conduct harmful to our business or other customers.

You may request account deactivation by contacting us at either store or via privacy@meowmi-laundry.shop.

We take reasonable care in handling your laundry. However, laundry services involve inherent risks. We are not liable for damage to items that should not be machine-washed, items left unclaimed beyond a reasonable period, or loss of valuables left in pockets unless required by applicable law.

Our liability for any claim related to our services is limited to the amount you paid for the specific order giving rise to the claim, except where Philippine law requires otherwise.

Our website and portal are provided on an as-is basis. We do not guarantee uninterrupted access and are not liable for outages caused by internet, hosting, or third-party service failures.

We may update these Terms and Conditions from time to time. The effective date and version number at the top of this page will reflect the current version.

Material changes may require you to accept updated terms on your next registration or, in the future, when signing in. Continued use after notice of changes constitutes acceptance where permitted by law.

These Terms and Conditions are governed by the laws of the Republic of the Philippines.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Cebu City, Philippines, unless applicable law provides otherwise.

Questions about these terms? Contact Meow Mi Laundry Express, operating as Laundry Express:

Email: privacy@meowmi-laundry.shop

Address: Lapu-Lapu, Cebu, Philippines

Locations: Meow Mi Laundry Express (open) at Block 1, unit 1, Anami Homes Mactan, Anami shophouse, Basak-Sudtunggan Rd, Basak, Lapu-Lapu, 6015 Cebu; Meow Meow Laundry Express (coming soon) at Door E-2, Ground Floor, EPJ BUILDING, Basak-Marigondon Rd, Basak, Lapu-Lapu, 6016 Cebu.

Website: https://www.meowmi-laundry.shop